FAQs

Answers to Your Questions About Our Home Cleaning Services

Entrusting someone with the care of your home is a significant decision, and we understand the importance of earning your trust and satisfaction at Victoria’s Maids. That’s why we prioritize transparency, reliability, and exceptional service in every aspect of our business. We recognize that you may have questions and concerns, and we’re here to address them with clarity and confidence.

Below, you’ll find answers to some of the most frequently asked questions about our services, pricing, office management, and more. We believe in open communication and strive to provide you with all the information you need to feel confident in choosing Victoria’s Maids for your cleaning needs.

If you have some questions or concerns? Don’t hesitate to give us a call or text us at (818) 369-4458 and we’ll be sure to help you!

Clean Homes, Happy Hearts

Sit back, unwind, and savor the moments that matter most while we take care of the cleaning.

How do I create an account?

When you book your cleaners, an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go. Alternatively, you can create and log into your account at this link.

Can I just get a ballpark figure of how much it will cost to clean my home?

Yes don’t hesitate to request an estimate and a Victorias Maids representative will contact you. Because every home is unique, we base our pricing on factors like bedrooms, pets, clutter, and even your lifestyle, all of which may affect the the price.

What are your rates?

Our pricing is completely individualized. We base our pricing on many factors, including the presence of pet hair, how many bedrooms, bathrooms, clutter, extra services that may add an extra cost, etc.

Do Cleaners Bring Their Own Cleaning Supplies, Products, And Equipment?

The cleaners bring their own cleaning supplies but please let us know if you have any special requests and we would be happy to pass the information to them. Alternatively, your cleaners can use green products if you would prefer. Please let us know if you would prefer green cleaning services so your cleaners can plan for this.

Can I Request Special Tasks Or Extras?

Sure thing! You can ask for special requests under the ’Cleaning Instructions’ section or respond to your confirmation email or log into your account and add any comments you would like to be applied to your service.

What is the one hour window?

This is our arrival window to deal with the unpredictability of traffic, parking, and other surprises.

Do you clean homes just once, or do you have to clean long-term?

While most of our customers prefer a weekly cleaning on a regularly scheduled day, we also clean homes every other week or less frequently. Even special occasions.

What is your 100% satisfaction guarantee policy?

If you’re not content with your cleaning, your cleaners have agreed to come out and completely re-clean your home (within a three-day window). Please note we do not process refunds for services already provided by your cleaners.

How do I book my first appointment?

Simply go to the booking form and schedule your appointment online. Alternatively, you can give us a call if there are any issues at all.

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